At Gina, we are committed to delivering your order quickly, safely, and efficiently. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (where available).
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5–10 business days.
- Express Shipping: Estimated delivery within 2–5 business days (where available).
Delivery times are estimates and may vary depending on your location, weather conditions, customs clearance, or courier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
From time to time, Gina may offer free shipping promotions. Any applicable conditions will be clearly displayed on our website.
4. International Shipping
We ship to selected international destinations.
International customers are responsible for any applicable:
- Customs duties
- Import taxes
- VAT or GST
- Other government-imposed fees
These charges are not included in the product or shipping price unless otherwise stated.
5. Order Tracking
If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.
6. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.
For damaged deliveries, please provide:
- Your order number
- Photos of the damaged product
- Photos of the packaging
- Photos of the shipping label
We will work with the shipping carrier to resolve the issue and determine the appropriate solution.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
Gina is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, contact us immediately. We will do our best to update the address before the order is shipped.
8. Split Shipments
In some cases, your order may be shipped in multiple packages due to product availability or warehouse logistics.
If this happens, you will receive separate tracking information for each shipment (where applicable).
9. Delivery Confirmation
Once the shipping carrier marks your package as delivered, Gina is not responsible for lost or stolen packages left at the delivery location.
If you believe your package has been stolen or delivered incorrectly, please contact the shipping carrier first. You may also contact our support team, and we will assist you where possible.
10. Shipping Delays
While we strive to deliver every order on time, unexpected circumstances such as:
- Severe weather
- Natural disasters
- Customs inspections
- Carrier disruptions
- High order volumes
may result in delivery delays beyond our control.
We appreciate your patience and understanding in such situations.
11. Contact Us
If you have any questions about shipping, delivery, or your order status, please contact our customer support team through our Contact page or customer support email.